Manufacturing problems - Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received followed by a set of good quality photos that show the issue the product may have. 

Lost in transit - It shall be your responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the package was delivered. In such case we will will not make any refunds and will not resend the product. 

For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Unclaimed returns get donated to charity after 4 weeks.

If carrier tracking indicates that an order was lost in transit, you may make a written claim for replacement or refund of  the lost package. For Products lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. 

Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

 

Returned by You - It is best for you to contact us before returning any products. We do not refund orders for buyer’s remorse. 

We do not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed off.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Shqipful reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.