How can we help?

FAQs

 

 

 

SHIPPING

When will my order arrive?

Our fulfillment time is calculated in business days: 

2-7 bus. days for apparel products (t-shirts, hoodies, etc.) 

2-5 bus. days for non-apparel products (headwear, mugs, jewelry, etc.)

Please note: 

Fulfillment time doesn't include shipping. To get an idea of how long an order will take to reach its destination, combine the estimated fulfillment time with the estimated shipping time.

Fulfillment for large orders may take longer than the 3-5 day average, but will still be fulfilled within 7 days.

What countries do you ship to?

We ship to most countries Albanians live in.

To find out if we ship to your country, place an item in your cart, select "Cart", and then "Checkout". In the first checkout step- Shipping Info- select the 'Country' pull-down menu.

If your country is included in that list, then we ship to you! If your country is not included, please send us an email and we'll see what we can do.

TAXES

Do I have to pay any customs fees?

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Why do I have to pay Sales Tax?

Depending on where you have to live, we have to collect sales taxes due to the new states laws regarding online orders. 

RETURNS

What's your return policy?

All unworn and unaltered items may be returned within 30 days of the original purchase date. View our full policy HERE

PRODUCTS

I notice a scent and/or discoloration with my shirt. What should I do?

When unpacking a new garment with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent. They will both disappear after the first wash.

If you receive a product with a stain - please wash it before reporting a problem.

What type of printing process is used on your items?

We use water based and eco-friendly inks in a process called DTG, or direct-to-garment. This makes the feel much softer than traditional screen printed shirts, but just as durable. We're using CPSIA (Consumer Product Safety Improvement Act) compliant inks, which are required when printing on children's wear 12 and below.

Can I design for you?

We'd love that! Shoot us an email with your portfolio and we will take a look!

MORE QUESTIONS?

Have questions about your order, or a general enquiry?