Returns & Exchanges

RETURNS

Our return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we’re unable to offer a refund or exchange.

To be eligible for a return, items must be unworn, unwashed, and in their original condition.

To start a return, contact us at info@shqipful.com. We’ll provide you with the return instructions and return address.

Customers are responsible for the cost of shipping items back to us.

WRONG SIZE

If you’re unhappy with the size you received, please first check that the size on the garment matches the size you ordered and compare the garment measurements with our size chart. Small variations in measurements may occur due to the manufacturing process.

If you received the wrong size or believe your item was mislabeled, contact us at info@shqipful.com and we’ll make it right.

If you ordered the correct size but would like to exchange it for another size, contact us to arrange an exchange. You are responsible for shipping the original item back to us, and we’ll cover the shipping cost of sending the replacement item to you.

EXCHANGES

To request an exchange, contact us at info@shqipful.com within 30 days of delivery.

Returned items must be unworn, unwashed, and in their original condition. You are responsible for the cost of return shipping. We’ll cover the shipping cost of sending your exchanged item to you.

Delivery times for exchanged items may vary depending on your location.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong item, please contact us at info@shqipful.com as soon as possible and include a photo of the item.

We’ll review the issue and make it right at no additional cost to you.

REFUNDS

Once we receive and inspect your return, we’ll notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process and post the refund.

Original shipping charges are non-refundable. Customers are also responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

LATE OR MISSING REFUNDS

If you haven’t received an approved refund yet, please first check with your bank or credit card provider, as processing times can vary.

If you’ve done this and still haven’t received your refund, contact us at info@shqipful.com and we’ll be happy to help.